📦 Shipping & Returns – Malla Clothing

🚚 Fast & Reliable Shipping

Orders leave our warehouse the next business day, subject to seasonal fluctuations.

📍 Shipping Rates (Australia)

✅ Standard Shipping: $9.95
✅ Express Shipping: $14.95
✅ FREE Standard Shipping on orders over $99 🎉

📅 Estimated Delivery Times (Australia)

📦 Standard Shipping:

• 1-2 business days for dispatch
• 1-5 business days transit time (rural areas: 3-14 business days)

⚡ Express Shipping:

• 1 business day for dispatch
• 1-3 business days for metropolitan areas (up to 5 business days for remote locations)

🌍 International Shipping

• Cost: Automatically calculated at checkout via Australia Post.
• Delivery Times: Vary by destination and local postal services.

📦 Order Processing

📅 Orders ship Monday – Friday during business hours (excluding public holidays).
⏳ While we aim for same-day dispatch, slight delays may occur during peak periods (e.g., new collection launches).
📦 Once shipped, orders are in the care of the courier or postal service. We are not liable for delays or handling issues after dispatch.

💬 Need help with your order?
Contact us at sales@mallaclothing.com
or call 📞 0477 455 073.

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🔄 Easy 60-Day Returns – Free & Hassle-Free

We offer FREE returns within 60 days of delivery for eligible items. No stress, no extra cost! 🎉

📌 How to Return an Item

1️⃣ Fill out the return form:

• 📛 Name
• 📩 Email
• 📞 Phone Number
• 📦 Order Number & Reason for Return
  2️⃣ Download your FREE return label from our returns portal.
  3️⃣ Print & attach the label to your return parcel.
  4️⃣ Drop it off at any Australia Post shop.

✅ What’s Eligible for Return?

✔ Items must be:

• Unworn, unwashed, and in original condition with tags attached (trying on is fine!)

🚫 Non-Refundable Items:

• Free gifts or promotional items.
• Original shipping costs (unless you received the incorrect items).

⏳ Return Processing Time

• 1-2 business days after the item arrives at our warehouse.

❗ Received a Faulty or Incorrect Item?

If your item is faulty or incorrect, please contact us ASAP with:
📷 Photos or a short video showing the issue
📝 A detailed description of the fault

One of our friendly Customer Service Agents will assist you with a replacement or refund.

📍 Return Address

📦 Australia Post
📬 P.O BOX 14
📍 Smithfield Shopping Centre, 150 Captain Cook Hwy, Smithfield QLD 4878
🌏 Cairns, Queensland, Australia

💬 Questions?
Reach out via 📩 sales@mallaclothing.com
or call us at 📞 0477 455 073.