🔄 Need to Return or Exchange an Item?

👉 START YOUR RETURN OR EXCHANGE HERE

To submit a return, exchange, faulty item claim or incorrect order request, please use our online Returns Portal.

Click the button below:

👉 Start Return or Exchange

Returns Portal available 24/7.

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🚚 Fast & Reliable Shipping

Orders leave our warehouse the next business day, subject to seasonal fluctuations.

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📍 Shipping Rates Australia

✅ Standard Shipping: $9.95
✅ Express Shipping: $14.95
✅ FREE Standard Shipping on orders over $149 🎉

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📅 Estimated Delivery Times Australia

📦 Standard Shipping

• 1–2 business days for dispatch
• 1–5 business days transit time
• Rural areas: 3–14 business days

⚡ Express Shipping

• 1 business day for dispatch
• 1–3 business days for metropolitan areas
• Up to 5 business days for remote locations

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🌍 International Shipping

Cost: Automatically calculated at checkout via Australia Post.

Delivery times vary by destination and local postal services.

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📦 Order Processing

Orders ship Monday to Friday during business hours, excluding public holidays.

While we aim for fast dispatch, slight delays may occur during peak periods such as new collection launches.

Once shipped, orders are in the care of the courier or postal service. Malla Clothing is not liable for delays or handling issues after dispatch.

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📌 How Returns Work

1️⃣ Click Start Return or Exchange
2️⃣ Enter your order number and email address
3️⃣ Select your reason for return or exchange
4️⃣ Follow the instructions provided in the Returns Portal
5️⃣ Once received and inspected, we'll process your refund, exchange or store credit

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📮 Return Postage

Customers are responsible for return postage unless the item is faulty, damaged or the incorrect item was supplied.

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✅ Eligible Returns

✔ Unworn
✔ Unwashed
✔ Original condition
✔ Tags attached
✔ Returned within 30 days

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🚫 Non-Refundable Items

• Free gifts or promotional items
• Original shipping costs (unless the item is faulty or incorrect)

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❗ Faulty or Incorrect Items

Please use the Returns Portal and provide:

📷 Photos or video of the issue
📝 Description of the fault
📦 Order number

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📍 Return Address

📦 Australia Post
📬 P.O. Box 16
📍 Smithfield Shopping Centre
150 Captain Cook Hwy
Smithfield QLD 4878
🌏 Cairns, Queensland, Australia

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💬 Need Help?

📩 sales@mallaclothing.com
📞 0477 455 073

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Click the button below:

👉 Start Return or Exchange

Returns Portal available 24/7.